Facts About Workforce Knowledge Base (Data/Documents Uploads)
Facts About Workforce Knowledge Base (Data/Documents Uploads)
Knowledge Base in Workforce refers to the documents, images, spreadsheets, and other data types that users can upload into the system. This data is stored in a vector store, allowing Teammate to perform in-depth analysis, execute vector searches, and derive insights when interacting with users. Knowledge uploads are essential to enabling Teammate to understand and utilize the content to provide relevant responses and actions.
Knowledge Base uploads are fundamental to empowering Teammate with contextual information. For example, you can upload contracts, reports, product manuals, or spreadsheets, and Teammate will use these documents to answer questions, summarize information, and perform analysis. This feature enhances your AI workflows by enabling the agents to access rich information in real-time, which improves their accuracy and functionality.
Workforce support a wide variety of data types that can be uploaded as Knowledge, including:
Text Documents : Such as Word documents, PDFs, and text files.
Spreadsheets : Excel files or CSV files containing structured data.
Images : Photographs, diagrams, or scanned documents for visual data processing.
Presentations : Slide decks that can be used for content extraction and summarization.
These data types are processed and indexed in the vector store to facilitate quick retrieval and understanding.
Uploading Knowledge to a Teammate is straightforward. Use the Workforce interface to navigate to the Knowledge Base in your Teammate Builder. Here, you can upload documents, images, and other data files directly. Once uploaded, the content will be processed and added to the vector store, making it accessible for your agents to use during analysis or interaction with users.
Yes! You can add custom Knowledge to your Teammate by uploading your own documents and data sets into the Knowledge Base. This allows your teammates to access proprietary information relevant to your business needs. The uploaded Knowledge can be enriched using tools like TorqNLP for deeper analysis and integration with your AI workflows.
Knowledge Base in Workforce enables seamless interaction with both uploaded data and other external systems. For instance, if you upload a product manual, the Teammate can answer questions about product features based on the manual content. Knowledge Base acts as an internal reference, allowing agents to provide contextually rich and accurate responses without requiring live data access from external systems.
Using Knowledge Base in Teammate comes with several key benefits:
Enhanced Contextual Understanding : Uploading documents allows teammates to understand the specific context of your business.
Improved Accuracy : Teammates can refer to precise details from uploaded documents to provide accurate responses.
Scalability : You can upload a large volume of documents, enabling the agent to have access to a comprehensive information base.
Low-Code Integration : Simply upload files without needing any special formatting or configuration, making the process accessible to non-developers.
Absolutely. Workforce comes with a wide range of Tools that help handle common Knowledge Base uploads such as:
PPT Integration : Summarize or extract insights from presentations.
Word Doc Analysis : Understand and analyze textual information in Word documents.
These pre-built capabilities allow you to get started immediately with analyzing uploaded content.
Yes, Teammates are designed to be highly modular, allowing you to use multiple Knowledge Base files within a single workflow. For instance, you could upload a set of technical manuals and financial spreadsheets , and the Teammate would be able to answer questions or perform analysis across both sets of documents seamlessly.
For more detailed information on using and configuring Knowledge Base in Workforce, you can visit the Documentation Center or join our Community Forum to get insights from other users. Our support team is also available to help you with specific questions related to your AI workflow and Knowledge Base configurations.
1. What is Knowledge Base in Workforce?
Knowledge Base in Workforce refers to the documents, images, spreadsheets, and other data types that users can upload into the system. This data is stored in a vector store, allowing Teammate to perform in-depth analysis, execute vector searches, and derive insights when interacting with users. Knowledge uploads are essential to enabling Teammate to understand and utilize the content to provide relevant responses and actions.
2. How can I use Knowledge Base to enhance my AI workflows?
Knowledge Base uploads are fundamental to empowering Teammate with contextual information. For example, you can upload contracts, reports, product manuals, or spreadsheets, and Teammate will use these documents to answer questions, summarize information, and perform analysis. This feature enhances your AI workflows by enabling the agents to access rich information in real-time, which improves their accuracy and functionality.
3. What types of Knowledge can I upload to Teammate?
Workforce support a wide variety of data types that can be uploaded as Knowledge, including:
Text Documents : Such as Word documents, PDFs, and text files.
Spreadsheets : Excel files or CSV files containing structured data.
Images : Photographs, diagrams, or scanned documents for visual data processing.
Presentations : Slide decks that can be used for content extraction and summarization.
These data types are processed and indexed in the vector store to facilitate quick retrieval and understanding.
4. How do I upload Knowledge to a Teammate?
Uploading Knowledge to a Teammate is straightforward. Use the Workforce interface to navigate to the Knowledge Base in your Teammate Builder. Here, you can upload documents, images, and other data files directly. Once uploaded, the content will be processed and added to the vector store, making it accessible for your agents to use during analysis or interaction with users.
5. Can I add custom Knowledge to my Teammate?
Yes! You can add custom Knowledge to your Teammate by uploading your own documents and data sets into the Knowledge Base. This allows your teammates to access proprietary information relevant to your business needs. The uploaded Knowledge can be enriched using tools like TorqNLP for deeper analysis and integration with your AI workflows.
6. How does Knowledge Base help with interacting with external data?
Knowledge Base in Workforce enables seamless interaction with both uploaded data and other external systems. For instance, if you upload a product manual, the Teammate can answer questions about product features based on the manual content. Knowledge Base acts as an internal reference, allowing agents to provide contextually rich and accurate responses without requiring live data access from external systems.
7. What are the benefits of using Knowledge Base in Teammate?
Using Knowledge Base in Teammate comes with several key benefits:
Enhanced Contextual Understanding : Uploading documents allows teammates to understand the specific context of your business.
Improved Accuracy : Teammates can refer to precise details from uploaded documents to provide accurate responses.
Scalability : You can upload a large volume of documents, enabling the agent to have access to a comprehensive information base.
Low-Code Integration : Simply upload files without needing any special formatting or configuration, making the process accessible to non-developers.
8. Are there pre-built capabilities for handling common Knowledge Base uploads?
Absolutely. Workforce comes with a wide range of Tools that help handle common Knowledge Base uploads such as:
PPT Integration : Summarize or extract insights from presentations.
Word Doc Analysis : Understand and analyze textual information in Word documents.
These pre-built capabilities allow you to get started immediately with analyzing uploaded content.
9. Can multiple Knowledge Base files be used within a single Teammate workflow?
Yes, Teammates are designed to be highly modular, allowing you to use multiple Knowledge Base files within a single workflow. For instance, you could upload a set of technical manuals and financial spreadsheets , and the Teammate would be able to answer questions or perform analysis across both sets of documents seamlessly.
10. Where can I find more information or support for Knowledge Base in Workforce?
For more detailed information on using and configuring Knowledge Base in Workforce, you can visit the Documentation Center or join our Community Forum to get insights from other users. Our support team is also available to help you with specific questions related to your AI workflow and Knowledge Base configurations.
Updated on: 06/02/2025
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